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Title: QA Manager – Consumer Complaint & Adverse Events

Location: Remote (United States)

Job Description:

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing iniduality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

As Quality Assurance Manager for NUTRAFOL, you will be responsible for leading the Consumer Complaint/Adverse Event Management Program. In support of the growing platform of products and formats spanning the business portfolios, you will bring deep expertise and experience in the dietary supplement and cosmetic categories and have strong knowledge and experience in ensuring adverse event compliance in adherence to FDA guidelines and regulations. This expertise will enable NUTRAFOL to continue to grow as a competitive and agile business in the categories that it operates within.

You will be responsible for executing end-to-end adverse event management support that will help grow and protect the business. This role reports directly into the Director, QA.

Responsibilities:

• Management of the Consumer Complaint, Adverse Event Program
• Ensure consumer contact follow-ups are conducted using appropriate questions as required
• Review adverse events to determine if they are potentially serious
• File serious adverse event reports with FDA as required for dietary supplements and cosmetic products
• Complete adverse event assessments and investigations
• Track and trend adverse events on a monthly and quarterly basis
• Monitor metrics and KPIs (key performance indicators)
• Work closely with 3rd party medical advisor/PV vendor as required
• Support the implementation of a consumer complaint, adverse event management database.
• Gather in-depth adverse event information to address specific inquiries from colleagues and collaborators.
• Ensure the consumer complaint, adverse event program is prepared for internal and 3rd party audits as well as regulatory inspections.
• Participate as an effective member of cross-functional teams.
• Demonstrate ability to lead in a collaborative environment with a positive leadership style and a hands-on approach that emphasizes teamwork, collaboration, motivation, and consensus and team building.
• Perform management tasks for the team, which include conducting reviews, maintaining team motivation and iding the workload among team members.
• Assists with ad hoc projects as required.

Requirements:

• Bachelor’s degree in quality assurance, science, medical sciences, pharmacology etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
• 5+ years of direct US dietary supplement/Consumer Healthcare Quality experience within a wellness/supplement brand.
• Well versed and knowledgeable regarding US FDA guidelines and regulations for handling consumer complaints, especially for dietary supplements and cosmetic products.
• Hands-on experience in adverse events compliance and GMP standards.
• Experience executing QA GMP compliance for a broad portfolio of dietary supplements, cosmetics or related products.
• Effectively prioritized and completed multiple projects in an agile and fast-paced environment.
• Proven ability to communicate and collaborate effectively with a variety of audiences, both internal and external.
• Consistently demonstrated a professional, positive, and approachable attitude.
• Strong analytical, organizational and critical thinking skills.
• Demonstrates team player mentality with ability to work independently.
• Self-motivated with critical attention to detail, deadlines, and reporting.
• Excellent English written and verbal communication skills.

Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range:

$110,000 – $130,000 USD

Perks & Benefits

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

QA Automation Engineer

Technology

Remote, United States

Defines, develops, maintains, and executes the automation of test scripts utilizing Selenium framework for IT projects and/or maintenance items within an Agile environment. Strives to ensure that User Stories and/or system requirements are satisfied for internal and external application users. Ensures project and release testing is complete and testing risks are identified prior to implementation. Manages defects from identification to closure through the Software Development Life Cycle.

Job Responsibilities

• Defines, develops and maintains automated test scripts in Selenium framework. Reviews automated test scripts and provides feedback to other team members including off-shore members.
• Independently executes automated test plans and test scripts based on planned project schedules and in accordance with QA methodology.
• Proactively escalates issues to the QA Manager and alerts the project team on potential impact to test or release schedule.
• Records and tracks defects uncovered during the execution of tests scripts. Drives defect towards resolution; proposes and designs retest cases, scripts and data. Contributes to the defect management: defect status, root cause, daily triage meeting.
• Provides timely and accurate status defect information and appropriate metrics to facilitate QA reporting. Reports inidual status: dashboard information, open issues, risk analysis.
• Participates on Testing Production Support though rotating on-call responsibilities. Provides consistent and uninterrupted testing service to the organization and minimizes risk of systems down time.
• Reviews requirement specifications, or user stories and provides input during requirements and specification walkthroughs.
• Develops and executes SQL queries.
• Contributes to the development of the automated test plans and project testing approach. Contributes to the development of project and release Test Plan documents. Understands and contributes to the process of test estimates, project and release schedules.
• Participates in automation test planning, test case design and test script walkthroughs with project/scrum teams. Understands automated testing to be accomplished and suggests changes for efficiencies within or between projects. Actively participates and contributes to the QA Automation Test Design.
• Adheres to established automation standards and methodologies. Utilizes automation tools and methodologies to improve inidual effectiveness and to increase efficiencies in the QA process.
• Develops and sustains appropriate relationship with peers and other project team members.
• Assists with the evaluation of Software Test and Automation tools and contributes to the Test Tool Evaluation report.

Requirements (Education & Experience)

• 1+ years of experience with Selenium/QTP
• 1+ years of application development experience, preferable with Net, ASP, Java, C#, C++, PL/SQL or Visual Basic
• 1+ years of source code control experience
• Minimum of 2-4 years experience in developing and implementing business applications or in Quality Assurance
• Bachelors Degree or equivalent relevant work experience and training/education

Skills (Software, Soft Skills, KSAs)

• Ability to work on most phases of fairly complex application assignments understanding project lifecycles
• Competency in a variety of software tools and languages
• Excellent team member, good judgment and the ability to work effectively with a erse workforce
• Excellent verbal and written communication skills
• Strong analytical, problem solving and planning ability, detailed oriented, observational.
• Ability to multi-task to accomplish workload efficiently, excellent time management.
• Good work ethic and general business acumen
• Knowledge of system development lifecycle. Knowledge of automation test engineering methodologies
• Working knowledge of automation testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs
• Understanding of relational database principles, client/server infrastructure, and n-tier architecture concepts
• Working knowledge of defect tracking, quality principles and testing tools
• Knowledge of Sybase, Oracle, Web and Middle tier testing
• Focusing on business results

The salary range for this position is $80,000 – $102,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

Title: Senior QA Automation Engineer (Remote)

Location: Albany NY US

Type: Full-Time

Category: Software Development

Job Description:

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.

We are currently searching for qualified candidates for Senior QA Automation Engineer. Please see the details for the position below.

Title: Senior QA Automation Engineer

Location: Albany, NY or Remote within the US

Key Responsibilities:

• Driving the software quality assurance lifecycle within Agile processes
• Design and coordinate test strategies and plans with development/product teams
• Designing and implementing test plans and cases
• Developing and maintaining mobile test automation frameworks
• Executing automated UI and functional tests on real devices and emulators
• Review daily test results, report and track issues
• Enhance and maintain automated CI flows
• Troubleshoot issues in systems under test
• Raise the bar for test automation coverage, reduce code complexity, increase CI/CD automation, and improve upon on quality metrics
• Work in a team environment using Agile project approaches (Scrum)
• Participate in peer code reviews
• 5+ years of experience in software development or QA automation
• Proficiency in mobile/web application testing
• Experience with programming languages such as Java, Groovy, Ruby, Python, or JavaScript
• Familiarity with Appium or Selenium WebDriver, and testing frameworks like TestNG, JUnit, or Cucumber
• Comfortable using Git, and experienced with CI tools like Jenkins, and test management tools like JIRA
• Knowledge of SQL/NoSQL databases
• Fluency in written and spoken English
• Experience in native mobile testing frameworks (XCUITest, UIAutomator, Espresso) or micro-services architecture
• A bachelor’s degree in computer science or related field of study or equivalent experience is preferred.

Must Have Experience:

• 5+ years of experience in software development or QA automation
• Proficiency in mobile/web application testing
• Experience with programming languages such as Java, Groovy, Ruby, Python, or JavaScript
• Familiarity with Appium or Selenium WebDriver, and testing frameworks like TestNG, JUnit, or Cucumber
• Comfortable using Git, and experienced with CI tools like Jenkins, and test management tools like JIRA
• Knowledge of SQL/NoSQL databases
• Fluency in written and spoken English

Preferred Skills:

• Experience in native mobile testing frameworks (XCUITest, UIAutomator, Espresso) or micro-services architecture
• A bachelor’s degree in computer science or related field of study or equivalent experience is preferred.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.